Administrative & operational support
for small businesses and charities
Growing and running a successful small business or charity is rarely an individual activity. You need the right people BY YOUR SIDE. People who have the time and enthusiasm for administration, specialise in the tasks on your to do list that you don’t and who can support, encourage and champion you to succeed.
We tailor our services to each client based on their needs. Whether you’re looking for a VA to take admin off your hands, an operations specialist to make your processes more efficient, or a bit of both, our aim remains the same: to provide our clients with the specialist business support they need to achieve their ambitions.
OUR BUSINESS SUPPORT SERVICES
VA / Administrative Support
As your Virtual Assistant, Michelle takes admin tasks off your to do list freeing up your time and headspace to grow your small business or charity.
OBM / Operational Support
As your Online Business Manager, Lynne provides small businesses and charities with the operational support needed to run more efficiently.
Bookkeeping Support
AAT level 2 qualified Michelle specialises in supporting small businesses, charities and accountants with preparatory bookkeeping, bank reconciliation and invoicing, as well as setting up the tools and workflows to make these tasks as efficient as possible.
Recruitment & Onboarding Support
ACAS-trained Lynne is passionate about supporting small businesses and charities to recruit, onboard and retain both employees and trustees with processes and policies that put people first.
FAQs
Do I need to buy all your services?
1
We recognise that clients don't need all of our skillsets at every stage of their business journey. So although we offer them, they're never forced upon you.
Only need a VA? No problem.
Want ongoing VA support with occasional OBM input? That's fine.
Just need an extra pair of hands to get a project up and running? We've got you.
Are you an agency?
2
No. By Your Side Business Support is a partnership between a VA and an OBM. We never outsource, nor delegate beyond the pair of us.
For our clients, this means you have access to a wider range of specialist services than either of us provide alone, plus cover during periods of leave.
For us, it means working closely with someone and provides the understanding and support that we were lacking as sole traders.
I just want to work with one person, is that ok?
3
Of course.
For VA and/or bookkeeping support, Michelle will be your single point of contact.
For OBM or Recruitment/Onboarding support, Lynne will be your single point of contact.
If at any stage you’re working with both of us, you will hear from both of us, or you could request a single point of contact for ease.
MEET THE TEAM
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Lynne excels at defining, documenting and improving business & HR processes and is happy as a pig in muck when she’s developing operational handbooks, policies and procedures for employees (and Michelle!) to follow.
Services Lynne provides:
Operational / OBM Services
Recruitment onboarding services
Services Lynne supports Michelle with (with client consent):
Ad hoc business admin
Lynne Wright
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Michelle loves “the regular bread and butter tasks” that keep a business running. Taking on those administrative tasks that are slowing you down and so giving you time back to focus on the bigger demands of your business.
Services Michelle provides:
VA services
Bookkeeping services
Services Michelle supports Lynne with:
Financial processes & systems
Michelle Jamieson
HEAR FROM OUR HAPPY CLIENTS
Our mission is to provide the processes and support that small business owners and charity directors need to achieve their ambitions.
Outsource the admin you don’t have time or enthusiasm for to people who do.
Delegate the work you’re looking to get off your task list to people who specialise in it.
Bring in dedicated resource to support you with a specific project or one-off, or ad-hoc task.
If that sounds like something you’re looking for…