• slowing your growth

  • getting in the way of your day job

  • distracting you from your priorities

When business admin and processes are…

…We are BY YOUR SIDE

By Your Side logo icon

Born out of a desire to offer clients more than a traditional VA service, By Your Side (BYS) Business Support brings together two different, but complimentary, skillets under one service provider. Giving you access to two specialities with one contract / invoice.

Virtual Personal Assistant (VA)

Like a Personal Assistant, but virtual.

Looking after your day to day business administrative needs from our remote offices, we take care of those seemingly little admin tasks that take up way more time than you have, freeing up your time (and headspace) to focus on the business priorities that only you can do.

Responsible for administrative tasks like:

  • Diary and inbox management

  • Research, planning and booking

  • Document preparation and formatting

  • Updating spreadsheets and databases

  • Bookkeeping, invoicing and payroll

Online Business Manager (OBM)

Like an Operations Manager, but virtual.

Managing your day to day business operations from our remote offices, we create, update and automate your business processes ensuring your business runs smoothly, effectively and efficiently as you grow.

Responsible for operational tasks like:

  • Defining and documenting key business process and procedures

  • Identifying bottlenecks and opportunities in your business processes

  • Translating your high-level goals into actionable plans - and keeping you accountable

  • Supporting with the implementation of new systems

And we work flexibly

We recognise that clients don't need both skillsets at every stage of their business journey. So although we offer them, they're never forced upon you.

  • Only need a VA? No problem.

  • Want ongoing VA support with occasional OBM input? That's fine.

  • Just need an extra pair of hands to get a project up and running? We've got you.

Find out more about our services, packages and prices

MEET THE TEAM

Lynne Wright
Michelle Jamieson

  • Before going self employed, Lynne was Business Optimisation Manager for a small marketing agency responsible for the operational efficiency of the business across HR & recruitment, sales & marketing and client delivery.

    Lynne excels at defining, documenting and improving business processes and is happy as a pig in muck when she’s developing operational handbooks, policies and procedures for employees (and Michelle!) to follow.

    She’s passionate about employee experience and supporting the growth of businesses and charities that prioritise their people.

Lynne Wright

  • Michelle has almost 20 years experience supporting business directors, Finance Directors and charity boards of directors.

    As both an employed Assistant and a Virtual Assistant, she’s assisted with establishing and running busy offices, right from start ups to larger enterprises and brings a wealth of administrative experience and skill for every stage of a business’ growth journey.

    Michelle loves “the regular bread and butter tasks” that keep a business running. Taking on those administrative tasks that are slowing you down and so giving you time back to focus on the bigger demands of your business.

Michelle Jamieson

HEAR FROM OUR HAPPY CLIENTS

  • “As the owner of JRW Build & Design, I was overwhelmed with keeping up with my accounts, keeping on top of chasing for invoices and receipts so I can claim VAT in a timely manner. I also wanted to reach out to new clients but didn’t have the time. Michelle & Lynne solved both problems! They took over my bank reconciliations and accounts inbox management, giving me peace of mind, and expertly managed a mailing campaign that generated new leads and significantly increased JRW Build & Design’s visibility. Their services have been invaluable to my business.”

    — James Wilcock, Director, JRW Build & Design Ltd

  • “Since taking on the role of CEO at Design in Mental Health Network, By Your Side have supported me with a range of tasks. Michelle as my Virtual Assistant and go-to for finance and admin support, Lynne helping with policies and projects to streamline our member database. Their professional and flexible approach gives me confidence that the day-to-day work is well supported, allowing me to keep focus on leading the organisation.”

    Charlotte Burrows, CEO, Design in Mental Health Network

  • “As the Managing Director of multiple businesses spanning different countries, I've faced a wide array of challenges in my entrepreneurial journey. When I needed reliable finance support for my busy ecommerce company, I turned to Michelle at We Are By Your Side. Her expertise was nothing short of exceptional—she streamlined our financial processes, alleviated significant stress, and allowed me to focus on scaling the business.”

    Marc Dady, Managing Director, Dady Bros Ltd

Read More Testimonials

Our mission is to provide the processes and support that solopreneurs, small business owners and charity directors need to achieve their ambitions.

  • Outsource the admin you don’t have time or enthusiasm for to people who do.

  • Delegate the work you’re looking to get off your task list to people who specialise in it.

  • Bring in dedicated resource to support you with a specific project or one-off, or ad-hoc task.

If that sounds like something you’re looking for…

Book a Discovery Call to find out more